Return & Refund Policy

Detailed information on how returns, replacements, and refunds are managed.

1. Quality Checks & Verification

At Swastik Fashion, every piece goes through high-standard visual inspection and packing validation before leaving our manufacturing warehouse. Because our client base is strictly wholesale, we do not support returns based on change of mind once a transaction is successfully finalized.

2. Damaged or Defective Consignments

If any item in your consignment has material fabric defects or manufacturing weaving errors, you are eligible for an immediate replacement or store credit. You must report these defects within **7 days** of delivery.

3. Damage Claim Process

To submit a replacement or damage claim, please follow this process:

Record a clear, unedited video of unpacking the parcel showing the transport package bill and the damage area.
Send this video clip along with the Invoice copy to your account manager on WhatsApp.
Once verified, our team will coordinate the return shipping labels and ship your replacements at no extra charge.

4. Refunds and Store Credit

For verified product claims where a duplicate design is unavailable, we will process store credit matching the damaged item value. This store credit can be fully adjusted in your subsequent wholesale catalog order bookings. Cash refunds are issued only under exceptional circumstances.